Jamie Higdon

Hi, I'm Jamie Higdon. Welcome to my profile!

Jamie Higdon's Bio:

Jamie Higdon's Experience:

• Sales Trainer at IBEX | Global / AT&T

  May 2013 - January 2014

  Responsible for supporting, coaching, developing and supervising a group of employees in a Training environment. Also responsible for day-to-day functional supervision of nonexempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance management and appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements. Responsible also for developing new and improving existing curriculum for training environments. Also involved in the recruiting new hires for the call center. Responsible for training curriculum for sales and customer service material and strategies for AT&T companies. Recruitment development and screening for aptitude and ability of job performance.

• Sales agent and management at AT&T/Cell Plus

  February 2013 - May 2013

  Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria.

• POS Programmer at CraftWorks Restaurants & Breweries, Inc.

  September 2011 - September 2012

  Oversee and plan all POS Menu downloads, including PLU assignments, database management, and POS workflow process. Prioritize and respond to all assigned POS programming requests in a timely manner. Define & maintain PLU standards for multiple restaurants. Answer and log incoming IT support calls. ? Create and execute Menu Project related work plans, identify all necessary resources and revise plans as appropriate to meet changing IT needs. ? Responsible for working with IT helpdesk manager to assign appropriate resources as necessary for each Menu Project. ? Serve as primary resource for all Aloha & Positouch POS programming. ? Ensure IT programming projects remain on track with given deadlines. ? Monitor, track and correct anomalies related to menu price and data integrity. ? Develop & deliver progress reports and documentation related to each POS project to maximize company revenue. ? Ensure proper reporting and pricing in all POS systems.

• Business Development & IT/Sales Support at Digheon Healthcare

  March 2011 - September 2011

  Research business/products/services with an emphasis on identifying gaps in the mitigation of needs of potential clients for healthcare software. Intelligence gathering on customers and competitors in the healthcare market. Assist with business design models, account planning and performance monitoring system. Responsible for attracting new customers and designing sales leads. Penetrate existing markets generating leads for possible sales. Proven record of successfully growing the business with expanded customers & markets. Identifies and drives category strategies and sales initiatives. Develops a strategic Category Business Plan (CBP). Analyzes and develops consumer integrated business plans in collaboration with vendors. Reviews competitive activity and adjusts programs and tactics accordingly. Establishes, manages and disseminates quarterly sales targets by category Utilizes category scorecards and consumer insights to identify trends that lead to alignment of sales goals and commitments. Provides assistance with technology products such as mobile phones, I-Pads, computers, software products or other electronic devices.

• Security Sales Consultant at ADS Security Systems

  May 2010 - September 2010

  Provided a full range of burglar and fire alarms as well as video surveillance and access control systems to residential and commercial business areas. Managed customer accounts by providing excellent customer service and sales skills. Informed customers about prices, availability, and ways in which security products can save money and boost productivity. Received sales award for sales during first month of service. Stayed abreast of new security products and the changing needs of the customer in a variety of ways. Responsible for making the preliminary contact with customers, introducing the company's product, and closing the sale. Analyzed sales statistics, prepared reports, and handled administrative duties such as filing expense accounts, scheduling appointments, and making travel plans. Investigated new and existing products, monitored the sales, prices, and products of competitors.

• Customer Service Representative II at Georgia-Pacific Corporation

  November 2006 - April 2010

  Independently manage customer accounts by providing excellent customer service skills (verbal and written). Create estimates into orderable products. Responsible for order entry including ability to find orders, order status and delivery/invoice information. Manage Inventory for min/max levels. Serve as direct point of contact for customer through a variety of means. Worked independently handling customer accounts while remaining calm in stressful situations. Process customer complaints, schedule shipments, and maintain inventory levels. Trained in corrugated product design & utilization using Artios CAD software system. Interact with customers to provide information in response to inquiries about corrugated products. Attempt to resolve problems by asking questions to determine the validity of complaints while offering solutions.

• District Sales Manager at Cooks Pest Control

  May 2006 - November 2006

  Overseen and managed the entire sales team from managing sales territories to training staff and increasing sales dollars. Identified potential business markets while developing marketing strategy for sales team. Managed six sales territories while working with service department managers to maintain a high level of productivity. Increased sales by 20% to recover budget deficit. Exceeded sales goal every month; sold $150,000 to $325,000 individually. Retrained existing salesmen which resulted in increased sales productivity. Replaced weak links in the sales department by recruiting stronger more talented sales team. Responsible for scheduling appointments, cold calls and travel plans for department. Monitored sales, prices and products of competitors to stay competitive in industry. Identified product needs for customers to save and boost productivity. Performed sales team performance reviews monthly and quarterly. Customized customer specific needs while staying abreast of latest products in the market. Responsible for managing & maintaining communication between sales personnel and customers. Provided strategic overviews to upper management about sales territories, personnel issues, growth opportunities & forecasting.

• District Sales Manager at Cooks Pest Control

  July 2005 - May 2006

  Overseen and managed the entire sales team from managing sales territories to training staff and increasing sales dollars. Exceeded sales budget each month resulting in being #1 sales manager in the company. Maintained excellent sales record and displayed proven leadership ability. Managed multiple sales territories to increase sales by 15%. Retrained sales team by role playing and making cold calls to complete successful sales. Responsible for budgeting & managing operational expenses.

• Commercial Sales Representative at Cooks Pest Control

  March 2002 - July 2005

  Established new commercial sales in the district. Organized sales proposals and leads while pricing products to stay competitive in the industry. Named 2- time President's Club Winner & leader in creative sales strategies. Consecutively in the Top 10 of salesmen in the company for commercial & residential sales. Landed the second biggest contract ($220,000 account) in company's history. Continued self directed training of latest technology to improve knowledge of the industry. Worked with service departments to ensure services were performed as agreed. Developed daily schedule of productive activity from creative sources & qualified leads. Responded to and initiated telephone contact with potential customers.

• Commercial Technician at Cooks Pest Control

  July 1999 - March 2002

  Managed one of the largest service routes within the company. Maintained excellent customer relations while generating sales leads and collections. 2-Time President's Club Winner. Consistently recognized for low cancellation and high collection percentage. Incorporated pest management plans for commercial businesses. Present sales proposals, explaining problems identified and the solution. Closed sales to achieve assigned sales performance objectives.

• Residential Sales Representative & Technician at Cooks Pest Control

  March 1995 - June 1999

  Managed residential accounts servicing homeowners to increase sales. Identified potential pest problems, conducted inspections and designed control strategies. Knowledgeable of pests' biology and habits to alleviate pest problems. Recognized for low cancellation percentage and high collection percentages with customers. Conducted thorough inspections for existing customers and potential customers. Prepare proposals specific for the individual homeowners needs.

• Singer/Songwriter/Pianist at Independent Entertainment Professional

  April 1998

  Professional musician and vocalist. Performing Songwriter. Vocal recording for Demo's. Studio work on Piano and background vocals. Able to sing four part harmony by myself. Available for private parties and gigs, as well as touring. Regularly performing at the BB Kings Blues Club in Downtown Nashville.

Jamie Higdon's Education:

• K.D.S DAR School

  1980 – 1992
  K.D.S DAR High School

• Purdue University

  Certification
  Concentration: Business Management